Facebook Messenger, our Facebook is: CharmsChoice. Please note that we can help you modify your order before shipment.
It includes changing the size or engraving, removing an item, changing your shipping address.
Once your package is shipped, we will not be able to change anything.
How do I know if my order is placed successfully?
You will receive an order confirmation email when your order has been placed successfully. By visiting the Track My Order, you can check the status of your order.
What should I do if I did not receive a confirmation email?
If you have not received a confirmation email about your order, you may have entered your email incorrectly when placed the order or the email might be in your spam folder. You may log into your Charmschoice account and click "My Orders" button to see your orders. You may also contact us to find out more information about your order.
When will I receive the tracking number for my Charmschoice Product?
You usually receive the tracking number for your Charmschoice product once your order is shipped.
If you don't receive the shipment confirmation email containing the tracking number at that time, please check your spam folder in case the email got delivered there. If you still can’t find the email, please contact us.
Why is the tracking number not working?
When we ship the packages to you, there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days to see any activity once it has been shipped out from our end.
How to check the status of my order?
On the homepage of the site (https://www.charmschoice.com/), Click on TRACK YOUR ORDER, enter your Order ID and Email Address, you can check the current status of the order.
